CUSTOMER CARE POLICIES
Grievance Redressal Mechanism
At HandToHand Loans, customer satisfaction is our top priority. If you have any complaints, disputes, or grievances regarding our services or banking partners, please follow our structured escalation matrix below.
Level 1: Support Desk
Customer Care
Contact our support desk for immediate queries, status checks, or minor clarifications.
📞 +91 93891 19399✉️ info@handtohandloans.com⏰ Response Time: Within 24-48 Hours
Level 2: Officer
Grievance Officer
If your issue is not resolved at Level 1 within 7 business days, escalate to our Grievance Redressal Officer.
👤 Mr. Rajesh Kumar✉️ grievance@handtohandloans.com⏰ Response Time: Within 7 Business Days
Level 3: Principal Officer
Principal Nodal Officer
If you remain unsatisfied with Level 2 redressal, escalate your ticket to our Principal Nodal Officer.
👤 Mrs. Priya Sharma✉️ nodalofficer@handtohandloans.com⏰ Response Time: Within 15 Business Days